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Privacy Policy

we don't like spam.

Creit and Debit Cards. We use external Payment Gateways (currently PayPal) for all card payments, therefore absolutely no card information is stored by us. These payment Gateways have teams dedicated to all things security related.

At Puppet Planet, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalised experience on our site. Our site uses a 256 bit encrypted SSL to increase the security of our customer’s information. However, we Puppet Planet do not guarantee complete security on stored information, however, We have installed and applied our encrypted pages and installed our SSL certificate to prevent information from being stolen. However,we cannot be held responsible for the security of stored information.

How Do We Use the Information We Collect?
When you become a Puppet Planet member, we ask you to fill out a form that requests your name and e-mail address...
Puppet Planet will NOT share data with any other party.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-off email inviting him or her to visit the site. Puppet Planet does not store this information and uses it for the sole purpose of sending this one-off email.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security
All Puppet Planet employees take your personal information very seriously. All employees must learn and implement our security policies. Access to members’ personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed our site with a 256 bit encryption SSL.

Correcting/Updating Your Personal Information
After becoming an Puppet Planet subscriber you may correct/update your personal information by clicking on the 'log in / My Account' link at the bottom of any page, entering your User Name and password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact us through the 'contact' section.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Puppet Planet site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

From time to time we may send out email messages calling your attention to new products that are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to confirm receipt of your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they may contain promotional materials from Puppet Planet. Newsletter subscription is handled within the 'My account' area on this site.

Legal Disclaimer
Although we make every effort to preserve user privacy, we may need to disclose personal information when required to by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our administration.

Occasionally, competitions are run on our site. Sometimes these may be sponsored by our customers. To enter these competitions you need only to enter your User Name and password and your entry. At the time of response, you may decide if you wish to have your first name posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your User Name and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about.
Via email.
Via Post at 787, Wandsworth Road, Clapham, London. SW8 3JQ.
Or Telephone: 020 7627 0111